| Description: We went to a restaurant in irving, actually on the way from
san antonio driving for too long, everyone are hungry and we
ordered 3 piece chicken fry mandi. After eating, we noticed
a rotten smell from the chicken pieces, and the rice was
watery at the bottom. we went back to front desk and
explained the situation and they called the manager.
Instead of addressing our concerns, the manager dismissed
us, offering "2 juicy chicken pieces as complimentary"
without even apologizing. He didnt replace the rice and
said that the smell was maybe because of the fried chicken,
telling that no one else had complained about it today.
We werent asking for a refund, but at least switching the
entire order with new one as we are very hungry.
As students, we wasted around $50, and ate nothing. No basic
customer service, atleast expected apology. Mostly, I don't
post negative comment I think all are our people they can
rectify, if we let them know what's wrong. Very bad
experience in dallas, never want to go back to that
restaurant again and didn't want to suggest my friends.
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